Contact Center Technology


The Paragon Group works with our clients to design, build and deploy best in class Contact Centers. We have worked with numerous Fortune 500 companies to refine their business strategy and execute the implementation of that strategy. We provide highly skilled, highly motivated Program Managers, Project Managers, Network Engineers and Contact Center Engineers who work in tandem with our client to ensure that all requirements are met culminating in a successful implementation.

We provide our clients resource in the following disciplines:

• Call Center Design
• Technology Selection
• Technology Design
• Technology Implementation
• Network Design
• Network Implementation
• Performance Optimization
• Program / Project Management
• Certified Network / Design Engineers